This happened during a transformation, in which they expected demand for the Bank's products to increase, leading to more user operations and higher load on the system. As a result, we needed to use CRM load testing to determine the Siebel system's performance during peak season.
The system being tested is a credit approval service based on Siebel CRM. The system provides functionality for working with card and credit products, making it possible to conduct the full range of credit-servicing operations. The system also features a contact center module.