IVR Load Testing

Improve your contact center performance by testing your Interactive Voice Response system

Why is IVR load testing a must?

Test system performance on thousands of virtual users

Emulate behavior of the contact center customers

Find bottlenecks

Identify the problems that customers face during busy hours

Reduce costs

If contact center performance comes down, additional operators will be needed

Our happy clients

Get a step-by-step plan on how to run IVR Load Testing

Why choose us for IVR load testing?

Experience

We emulate interactions between customers and contact center operators:

  • calls,
  • interactions with an interactive voice menu,
  • web activity,
  • instant messaging,
  • screen sharing, etc

Solution

Using DS Voice and LoadRunner software, we measure audio quality:

  • delays,
  • distortions,
  • packet losses, etc

Benefits

01

Identifying the problems that contact centers face under load and finding solutions

02

Finding out if the call center can handle a higher workload

03

Identifying the factors limiting the contact center performance

04

Figuring out the upper load threshold that the call center can handle

Muhammed Mehani Business development manager, Performance Lab
Muhammed Mehani Business development manager, Performance Lab

With an increase in the average duration of calls, the number of operators required to process them also increases. I.e., a typical call lasting 3 minutes and 15 seconds can increase by 12 seconds if there are communication issues. The cumulative effect is equivalent to an additional 6 contact center operators for every 100.

Wanna find out how much a business saves with IVR load testing?

Why do clients choose us?

250

major projects implemented

400

employees

Certified

by ISO 20000

Our cases

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