IVR Load Testing
Improve your contact center performance by testing your
Interactive Voice Response system
Why is IVR load testing a must?
Test system performance on thousands of virtual users
Emulate behavior of the contact center customersFind bottlenecks
Identify the problems that customers face during busy hoursReduce costs
If contact center performance comes down, additional operators will be neededOur happy clients
Get a step-by-step plan on how to run IVR Load Testing
Why choose us for IVR load testing?
Experience
We emulate interactions between customers and contact center operators:
- calls,
- interactions with an interactive voice menu,
- web activity,
- instant messaging,
- screen sharing, etc
Solution
Using DS Voice and LoadRunner software, we measure audio quality:
- delays,
- distortions,
- packet losses, etc
Benefits
01
Identifying the problems that contact centers face under load and finding solutions
02
Finding out if the call center can handle a higher workload
03
Identifying the factors limiting the contact center performance
04
Figuring out the upper load threshold that the call center can handle
Muhammed Mehani Business development manager, Performance Lab
With an increase in the average duration of calls, the number of operators required to process them also increases. I.e., a typical call lasting 3 minutes and 15 seconds can increase by 12 seconds if there are communication issues. The cumulative effect is equivalent to an additional 6 contact center operators for every 100.
Wanna find out how much a business saves with IVR load testing?
Why do clients choose us?
250
major projects implemented
400
employees
Certified
by ISO 20000
