IVR Load Testing

IVR Load Testing – solution for emulation of thousands of phone calls to analyze how call centers work under load.

Modern call centers are intricately organized systems, operating 24 hours a day and capable of processing tens of millions of phone calls per month. The loyalty and growth of the customer base often depends on a call center’s effectiveness. As a result, the performance requirements for call centers are constantly growing. Organizations are striving to raise the level of customer service by reducing the time spent in a queue waiting to be connected to an agent (Average Speed of Answer, ASA), reducing the percentage of calls ended by customers while waiting (Abandon Rate), and improving the quality of communications link.

Performance Lab offers an innovative solution for load testing IVR technology and call center platforms. It can emulate inbound and outbound calls and customer and operator operations, interact with an interactive voice menu, and measure line quality.

Performance Lab’s load testing solution for IVR systems makes it possible to develop load scripts to emulate the behavior of the call center’s customers (calls, web activity, email, instant messaging, screen sharing), using ordinary load testing tools, such as LoadRunner and JMeter and Data Synergy Voice technology from our partner Data Synergy. After these scripts are written and the parameters are set, they are used to generate a load that corresponds to the required number of customers.

Our solution can:

Got a project in mind?

There is no better place for a QA solution than Performance Lab.
Drop us a line to find out what our team can do for you.

Additional Information

IVR LOAD TESTING SERVICES

Performance Lab also provides implementation support services for:

Download
brochures

More information about QA solutions we provide is available in our brochures

PL CSV SOLUTION

PL CSV SOLUTION

TEST AUTOMATION SERVICES

TEST AUTOMATION SERVICES

CASE STUDY: TOP 10 BANK AT

CASE STUDY: TOP 10 BANK AT

AGILE PERFORMANCE TESTING

AGILE PERFORMANCE TESTING

IVR LOAD TESTING SERVICES

IVR LOAD TESTING SERVICES

CASE STUDY TOP 10 BANK LT

CASE STUDY TOP 10 BANK LT

CASE STUDY RETAIL

CASE STUDY RETAIL

CASE STUDY GOVERNMENT

CASE STUDY GOVERNMENT

QA OUTSOURCING WHITEPAPER

QA OUTSOURCING WHITEPAPER

Latest posts from us

mobile-application-test
Mobile Application Test: How Does It Work?
regression-test
Top Regression Testing Tools
How Granularity Influences the Load Testing Results
How Granularity Influences the Load Testing Results with Grafana+lnfluxDB & LoadRunner Analysis
bug-reporting
How to Write a Comprehensive Bug Report
Guide-for-CRM-System-Testing
The Beginner’s Guide to CRM System Testing