Improve your contact center performance by testing your Interactive Voice Response system

Why is IVR load testing a must?

Because every load increase in a contact center leads to a call duration growth, and your business loses money.

If connection quality goes down and audio delays increase, the business has to hire more employees to serve the customers.

300 +

Our happy clients

Get a step-by-step plan on how to run IVR Load Testing

Why choose us for IVR load testing?

To identify the problems that contact centers face under load and find solutions

To find out if the call center can handle a higher workload

To identify the factors limiting the contact center performance

To figure out the upper load threshold that the call center can handle

Emulation of authentic customers behaviour

We emulate interactions between customers and contact center operators

Calls

Web activity

Screen
sharing

Interactions with an interactive voice menu

Instant messaging

Analysis of performance bottlenecks

Also, we advise on the code optimization, architecture, and system infrastructure

Delays

Packet losses

Distortions

Analysis of performance bottlenecks

Also, we advise on the code optimization, architecture, and system infrastructure

Muhammed Mehani

Business development manager, Performance Lab

With an increase in the average duration of calls, the number of operators required to process them also increases. I.e., a typical call lasting 3 minutes and 15 seconds can increase by 12 seconds if there are communication issues. The cumulative effect is equivalent to an additional 6 contact center operators for every 100.