IVR Load Testing
Why is IVR load testing a must?
Test system performance on thousands of virtual usersEmulate behavior of the contact center customers
Find bottlenecksIdentify the problems that customers face during busy hours
Reduce costsIf contact center performance comes down, additional operators will be needed
Our happy clients
Get a step-by-step plan on how to run IVR Load Testing
Why choose us for IVR load testing?
We emulate interactions between customers and contact center operators:
- interactions with an interactive voice menu,
- web activity,
- instant messaging,
- screen sharing, etc
Using DS Voice and LoadRunner software, we measure audio quality:
- packet losses, etc
Identifying the problems that contact centers face under load and finding solutions
Finding out if the call center can handle a higher workload
Identifying the factors limiting the contact center performance
Figuring out the upper load threshold that the call center can handle
With an increase in the average duration of calls, the number of operators required to process them also increases. I.e., a typical call lasting 3 minutes and 15 seconds can increase by 12 seconds if there are communication issues. The cumulative effect is equivalent to an additional 6 contact center operators for every 100.
Wanna find out how much a business saves with IVR load testing?
Why do clients choose us?
major projects implemented
by ISO 20000